Published: January 25, 2024
Updated: February 14, 2024
Thank you very much for using Acall.
We are pleased to announce our new function that allows you to view individual Outlook Calendar on Acall Portal 🎉✨
Acall's Worker Search function allows you to see where people are working right now.
With this release, when you search for a worker, you are able to see not only their location, but also their Outlook Calendar for the day.
This makes it easier to know the status of people when you want to talk to them.
User
Customers who use both of the following
- Spot Check-in function
- Microsoft 365 Outlook Calendar (Exchange Online)
There is no dependency or impact on the Outlook Calendar integration function of the existing Workspace function.
Customers who are using or not using the existing calendar integration function can use this function.
What You Can Do
Check people’s schedule for today (Outlook)
(Acall Portal > Search Workers)
When you search for a worker, you will be able to view the worker’s Outlook Calendar..png)
How to Integrate Outlook Calendar
This function must be enabled by the administrator and the external account integration must be set by general users.
(Administrator) Enable the function
(Acall Portal > Integration > Worker Information)
The administrator can select whether to use the function or not.
At the time of release, "Don’t Use" is set as default. Please change the setting to "Optional Use" as required.
(General User) External account integration settings with Microsoft Account
(Acall Portal > My Page)
Once the administrator has enabled the function, general users can set up account integration with Microsoft Account.
General users can set up their own settings on their own My Page.
To view schedules, both the viewer and the viewed user need to set up account integration.
Additional Note
Checking people’s today's schedule (Outlook)
- Both the viewer and the viewed user must set up the integration with Microsoft Account. Even if you have already set it up, if the other has not, you will not be able to view the user’s schedule.
- Only the subject, start time, and end time of the schedule can be viewed. Other information (participants, meeting room, etc.) cannot be viewed.
- You can view only today's schedule. You cannot view the schedule for the next day or later.
- You cannot edit schedules.
- Calendar sharing settings (private setting, shared calendar, etc.) in Outlook will be reflected.
(Administrator) Enable Function
- At the time of release, this function is disabled as it is set to "Don’t Use". Outlook Calendar will not automatically be viewable on Acall.
- Even if the function has been enabled once and the user has already set up integration with Microsoft Account, Outlook Calendar will not be viewable on Acall from the time the function is subsequently disabled.
(General User) External Account Integration Settings with Microsoft Account
- The only information that Acall will be able to access through account integration is the worker’s own Outlook profile and calendar information, and does not include permission to access the entire Microsoft 365 environment or other workers' information.
- Outlook Calendar information is not stored on Acall's server.
- Only the worker can set up account integration. Even if you are an administrator, you cannot integrate accounts other than your own.
How To Use
- (Administrators) Share Worker's Outlook Calendar on Acall Portal
- (General Users) Integrate Microsoft Account to Share Your Outlook Calendar on Acall Portal
Release Date
February 14, 2024
If you have any questions, please contact us via contact form.