Published: September 10, 2024
Updated: May 26, 2025
Thank you very much for using Acall.
We would like to inform you about the compatibility status of Acall applications with iOS 18 / iPadOS 18, which was released on September 17, 2024.
The issue where the admission card printing feature in Acall Reception was not functioning properly on iPadOS 18 and later has been resolved.
As a result, Acall Reception is now fully operational on iPadOS 18 and later versions.
Updated on May 26, 2025
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We have completed the fix for the issue where the admission card printing feature in Acall Reception was not functioning properly on iPadOS version 18 and later. As a result, Acall Reception is now fully compatible with iPadOS 18 and later versions.
With this release, the latest version of Acall Reception has been updated to 1.21.0. From this latest version onward, Acall Reception is now available for use with iPadOS 18.
Previously, we had asked customers to refrain from updating to iPadOS 18, but following the release of this fix, you may now update to the latest version of iPadOS.
Updated on May 23, 2025
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We are pleased to inform you that the issue affecting the admission card printing function of Acall Reception on iPadOS 18 and later versions has been resolved. With this fix, the feature will operate normally on these versions of iPadOS.
The release of the patch is scheduled for May 26, 2025.
With this release, the latest version of Acall Reception will be updated to version 1.21.0.
From this latest version of Acall Reception onward, usage on iPadOS 18 will be fully supported.
Until now, we have asked users to refrain from updating to iPadOS 18, but following the release of the patch, you may safely update to the latest version of iPadOS.
We sincerely apologize for the inconvenience this has caused our valued customers over an extended period.
Updated on March 28, 2025
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After further investigation into this issue, we have found that the only solution is to wait for an update from Apple for iPadOS.
Please be assured that Acall will continuously monitor future iPadOS updates to confirm whether this issue will be resolved.
We sincerely apologize for the inconvenience caused, and we kindly ask that you continue using iPadOS 17 until the issue is resolved.
Once the problem is fixed, we will provide an update on this page.
Updated on November 15, 2025
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An issue has occurred where the Acall Reception admission card printing feature does not function properly in iPadOS 18 and later versions.
Apple has informed us that they are currently investigating the issue, and they are unable to provide an estimated resolution timeline at this time.
We sincerely apologize for any inconvenience caused, and we kindly ask that you continue using iPadOS 17 until the issue is resolved.
Once the issue is resolved, we will provide an update on this page.
Support Status
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The operations of the Acall applications have ben verified as follows.
Admission card printing on Acall Reception is currently being verified, so please refrain from updating to iPadOS 18 if you are using the function.
Other applications can be updated to iOS 18 / iPadOS 18.
Acall Reception
iPadOS 18: Verified except for printing function.
*The operation of the admission card printing function is still being verified. Other functions have been verified.
Acall Meeting
iPadOS 18: Verified
Acall Gate
iOS 18: Verified
iPadOS 18: Verified
Acall Mobile
iOS 18: Verified
Request to Customers
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Customers using Acall Reception to print admission card should refrain from updating to iPadOS 18 until the operation is verified.
We will announce the status and completion of the confirmation on this page and in the List of Supported OS and Application Version.
iOS 16 / iPadOS 16 Support Discontinuation
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With the release of iOS18 / iPadOS18, support for iOS16 / iPadOS16 has been discontinued.
Please refer to the Acall Applications Operational Requirements for details on the operating systems that are guaranteed to work with Acall Applications.
If you have any questions, please contact us using the inquiry form.