Published: April 7, 2025
Updated: April 11, 2025
Thank you very much for using Acall.
We are pleased to announce that multi-tenant customers are now able to receive disconnection notifications if communication between the Acall Meeting in the shared meeting room and the Acall server is interrupted due to network issues, device malfunctions, or any other reason.
Tenant administrators can detect and address any network issues or device malfunctions as they occur.
User
Customers using Acall Meeting in a multi-tenant environment
What You Can Do
By enabling the Acall Meeting monitoring feature, tenant administrators can receive notifications via email or Acall Mobile when communication with the Acall Meeting in the shared meeting room is lost.
Set Up
Open the [ Multitenant ] > [ Multitenant Settings ] from the side menu in Acall Portal.
Click the toggle for 'Acall Meeting Device Monitoring' to enable notifications.
Additional Notes
- At the time of release, the setting is disabled by default. Please change the setting to enable it.
- It may take approximately 15 minutes for notifications to be delivered after detecting a disconnection.
- For meeting rooms not linked to a shared meeting room, notifications will be sent to both the multi-tenant administrators and the administrators. Please refer to "Acall Meeting Monitoring System" and configure from [App settings] > [Acall Meeting].
How to Use
Please refer to "Multi-tenant Settings - Acall Meeting Monitoring System" for details.
Release Date
April 10, 2025
If you have any questions, please contact us via contact form.