Published: April 11, 2024
Updated: April 25, 2024
Thank you very much for using Acall.
We are pleased to announce that administrators can now receive network disconnection notifications for Acall Meeting when communication from Acall Meeting (iPad) to the Acall server is lost for any reason, such as network malfunction or device trouble.
This release makes administrators detect and deal with the situation before receiving inquiries from the app users.
※ Monitoring system for multi-tenant will be released later. Please check the "Release Date" at the bottom of this page.
Users
Customers using Acall Meeting
What You Can Do
Users with 'Tenant administrator’ or 'administrator' permission can receive notifications via email and Acall Mobile app.
・When disconnected
Subject: [Emergency] Acall monitoring system
From: Acall 監視システム <monitor@acall.jp>
Main Message: {Name of the meeting room} can't confirm the device connection. Check the status of the device as soon as possible.
・When connected
Subject: Acall monitoring system
From: Acall 監視システム <monitor@acall.jp>
Main Message: {Name of the meeting room} confirm the device connection.
How to Use Acall Meeting Monitoring System
At the time of release, the monitoring is OFF. Please turn it ON before use.
- You can set up in [ App settings ] > [ Acall Meeting ] in Acall Portal.
- Customers using multi-tenant shared meeting rooms can set in the [ Multi-tenant Settings ] screen in Acall Portal.
- You can select the days of the week and times for notifications.
- In addition to the same days and times for all meeting rooms, individual days and times can be set for specific meeting rooms.
You can set up notifications according to the usage of the meeting room, such as "No notifications on weekends" or "Notifications only for external meeting rooms."
How to Use
Please refer to the following help article.
Release Date
April 25, 2024
※ Release schedule for the monitoring system for multi-tenant shared meeting rooms is planned as follows.
After June, 2024
If you have any questions, please contact us via our contact form.